Are you passionate about  providing high-quality customer support and solving product challenges? We're looking for a dedicated Product Supporter to join our dynamic team!

As Product Supporter at PriceShape, you will be part of an innovative, agile and fast-growing team. PriceShape was founded in 2018 and is today recognised as one of Europe's leading pricing tools providing dynamic pricing, competitor monitoring and transparency in the e-commerce market.

In this role, you’ll be the go-to expert for our customers, providing comprehensive support and guidance to help them navigate and maximize the use of our product. This isn’t just about troubleshooting - it’s about diving into the complexities of our tool, resolving challenges, and ensuring customer satisfaction from start to finish.

Job description

As Product Supporter at PriceShape, your role goes beyond simply answering questions - you’ll be responsible for providing top-tier guidance and support to both customers and colleagues from start to finish. Your primary focus will be on all aspects of product support, ensuring that any issues or inquiries are handled efficiently and effectively.

Your main goal is to make sure that our customers' questions and issues are well taken care of, from A - Z. This can include helping with setup in external systems, so you must be ready to acquire new knowledge to help customers in the best possible way.

In this role, you'll immerse yourself in a wide array of responsibilities surrounding our product other than the main tasks. This includes piloting new features and collecting and organizing customer insights.

You will also contribute to fostering a culture of deep collaboration across all departments, ensuring that both new and existing customers, as well as colleagues, receive timely and professional responses.

Who are you?

While a relevant educational or professional background is helpful, what truly matters most to us is your motivation. Your drive, passion, and commitment outweigh where you studied or your exact job history.

Sometimes you won’t know the right answer, but you’re the kind of person who is always up for the challenge.

We expect you to meet the following qualifications as a minimum:

• You possess a blend of customer-centric and technical savvy enthusiasm, with experience that spans beyond conventional support roles

• Have the courage to dive into the unknown, learning and mastering new technologies to better serve our customers' evolving needs

• Professional proficiency in English - both written and verbal - as we work with international customers

It is a bonus but not a requirement if you:

• Thrive in dynamic environments, preferably with experience in SaaS or startup ecosystems, bringing a digital-first mindset to every challenge

• Experience with e-commerce would be a big advantage

• Have been Super User for a system, providing support and guidance to end users

• Native profficiency in Spanish or Italian

What we offer

• A great career opportunity to grow together with your team and the company

• A high-performing Product Support team with a collaborative and supportive environment

• An informal, international startup culture, where work-life balance is a priority for all of us

• The chance to engage in a wide array of Product Support activities and make a substantial impact

• Flexible working hours, but based in our office in Aarhus C
  
  

About PriceShape

PriceShape is a global leader in competitor monitoring and dynamic pricing. Our platform helps brands and online retailers track vendors' prices, stock availability, and trends while implementing tailored pricing strategies.

We’re a diverse team of 95 employees from 18 nationalities, working from a modern, centrally located office in Aarhus C. We prioritize work-life balance, trust, community and focus on personal and professional growth opportunities.

We offer flexible hours, social events, pension and health insurance, great work facilities and an in-house canteen.

How to apply

If you think the position is attractive and suitable for you, please send us a job application and your CV as soon as possible through the application formular on our website. We read and call in for interviews on an ongoing basis. For any clarifications about the position, you can contact Talent Acquisition Consultant Mathias Høgh Sønnichsen on mhs@priceshape.dk